When you buy handmade:
Each piece I make is
handcrafted on the wheel or by hand. As with all handmade ceramics, there may
be minor variations from the photographs. These are not flaws, but simply
reflect the natural character of each piece. Every piece is unique and will
have signs of being handmade. No two items will be the same. Size and colour
can vary from item to item.
All measurements are
approximate.
The gold lustre is hand
painted on so there may be signs of brushstrokes.
Care and Use
Most of the pieces are
dishwasher safe however I recommend hand washing your pieces.
Gold cannot go in the
microwave or dishwasher.
Some of the clay that I use
contains grog, and although I sand the bottom of each piece by hand they may
still scratch surfaces. Be careful.
Returns & Exchanges:
I make every effort to
represent each piece as accurately as possible, but if you are not satisfied
please let me know. If you are unhappy with your purchase, please email
me at neensmadethis@gmail.com to discuss your options. I do not offer exchanges,
because I rarely have extra stock on hand. All shipping costs will be the
responsibility of the buyer.
Damaged Items:
Please email me about any
damaged pieces within 48 hours. All items are inspected before shipping and
should arrive to you in handmade "perfect" condition.
If your order arrives
broken:
1. Immediately photograph
the package and the broken piece(s).
2. Contact me ASAP to let me
know.
3. You may be required to
return the item to me at your own expense.