When you buy handmade:

Each piece I make is handcrafted on the wheel or by hand. As with all handmade ceramics, there may be minor variations from the photographs. These are not flaws, but simply reflect the natural character of each piece. Every piece is unique and will have signs of being handmade. No two items will be the same. Size and colour can vary from item to item.

All measurements are approximate.

The gold lustre is hand painted on so there may be signs of brushstrokes.

Care and Use

Most of the pieces are dishwasher safe however I recommend hand washing your pieces.

Gold cannot go in the microwave or dishwasher.

Some of the clay that I use contains grog, and although I sand the bottom of each piece by hand they may still scratch surfaces. Be careful.

Returns & Exchanges:

I make every effort to represent each piece as accurately as possible, but if you are not satisfied please let me know.  If you are unhappy with your purchase, please email me at neensmadethis@gmail.com to discuss your options. I do not offer exchanges, because I rarely have extra stock on hand. All shipping costs will be the responsibility of the buyer.

Damaged Items:

Please email me about any damaged pieces within 48 hours. All items are inspected before shipping and should arrive to you in handmade "perfect" condition.

If your order arrives broken:

1. Immediately photograph the package and the broken piece(s).

2. Contact me ASAP to let me know.

3. You may be required to return the item to me at your own expense.